Refund and Returns Policy

1. General Overview

At ecomhomes, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, undamaged, and in their original packaging.
• All accessories, manuals, and any complimentary items that were included with the purchase must be returned.

2.3. Non‑returnable Items

The following products are exempt from return or refund:

• Custom‑made or personalized items.
• Perishable goods, such as food or plants.
• Products marked as final sale.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any relevant photos if the item is damaged.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid shipping label. Pack the item securely and attach the label. You are responsible for returning the product within the specified time frame.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Restocking Fee

A restocking fee of 10 % may be applied to returns that do not meet the condition criteria outlined in Section 2.2.

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this when you contact us. Exchanges are subject to product availability and may be processed as a new order.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Return items in their original condition and packaging.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. ecomhomes reserves the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: 123 Main Street, Anytown, USA